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Expert Support & Answers

Everything you need to know about AIDOC. Can't find the answer?

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Basics & Features

What is AIDOC?
AIDOC is an intelligent document collaboration platform deeply integrated with Microsoft Word. Through the Copilot add-in and Station local server, it allows you to generate high-quality content, automatically format documents, and natively render Mermaid charts, PlantUML, and LaTeX formulas directly in Word.
Who is AIDOC for?
We built it for ourselves too: perfect for developers writing technical docs, product managers writing PRDs, researchers working on papers, and professionals needing high-quality formatting and AI-assisted writing.
Which AI models are supported?
We support all mainstream models, including OpenAI (GPT-4o), Claude 3.5, Google Gemini, DeepSeek, and various open-source models via SiliconFlow (e.g., Qwen2.5). You can switch on demand.

Pricing & Billing

Is there a free version?
Yes! AIDOC Station (Community Edition) is completely free and open source. You can download and use the core format conversion and local plugin features for free. For advanced AI model services, it depends on the billing strategy of your own configured API Key.
What does the Enterprise Edition include?
The Enterprise Edition offers advanced features like private deployment, SSO, team knowledge base management, and custom AI role template services.

Security & Technology

Is my data safe?
Absolutely. AIDOC adopts a 'Local-First' architecture. All document format processing is done locally on your AIDOC Station, and content is never uploaded to our servers. AI conversations are sent to your configured AI provider (e.g., OpenAI) only upon your confirmation, with end-to-end encryption.
Does it require internet?
Core formatting features work offline. However, AI dialogue and generation features require an internet connection to access LLM APIs.

Support

How do I get help?
You can join our Discord community or raise issues on GitHub. For enterprise users, we provide dedicated email and IM support.
Is there detailed documentation?
Of course! Our documentation center provides a complete guide from installation to advanced usage.

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