Frequently Asked Questions (FAQ)

If you encounter issues while using AIDOC Station, please check the solutions in this list first.

🔧 Installation & Configuration

1. “Pandoc not found” or conversion failed upon startup

Reason: AIDOC Station relies on Pandoc as the conversion engine from Markdown to Word. It will not work if Pandoc is not installed.

Solution:

1. Download Pandoc: Please visit Pandoc Releases to download the latest .msi installer.
2. Configure Path:
   • After installation, open AIDOC Station Settings.
   • Go to the “Conversion” tab -> Pandoc Path.
   • Click “Auto Detect”. If detection fails, manually select pandoc.exe (usually located at C:\Program Files\Pandoc\pandoc.exe).

2. “Port Conflict” reported upon startup

Reason: AIDOC Station runs a local service on port 4286 by default. If this port is occupied by another program, the service cannot start.

Solution:

• Method 1: Close other software occupying port 4286.
• Method 2: Change the port number in AIDOC Station Settings:
  1. Open the “Advanced” tab.
  2. Find “Service Port” and change it to another value (e.g., 14286).
  3. Click Save and restart the software.

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🚀 Smart Clipboard & Pasting

1. No response when pressing the shortcut (Ctrl+Shift+B)

Reason: The shortcut might be occupied by other software (like input methods, graphics drivers), or AIDOC Station is not running in the background.

Troubleshooting Steps:

1. Check Running Status: Check if the green AIDOC Station icon 🟢 is in the system tray at the bottom right of the taskbar. If not, please restart the software.
2. Check Hotkey Settings:
   • Open Settings -> “General”.
   • Check “Global Hotkey”. If it shows red or indicates a conflict, click the record button to change it to a less common combination (recommend trying Ctrl+Shift+V or Alt+V).
3. System Permissions (macOS): If you are using macOS, ensure you have granted permissions to AIDOC Station in “System Settings -> Privacy & Security -> Input Monitoring”.

2. Word Paste Failed or “Insertion Failed” Error

Reason: Word might be in a non-editable state (e.g., a dialog box is open, or restricted by Protected View), or the COM interface is occupied.

Solution:

1. Ensure the Word document is open and in Editing Mode (cursor is blinking).
2. If it is “Protected View” (document downloaded from the internet), click “Enable Editing” at the top of Word first.
3. Try restarting the Word software.

3. Table format is messed up when pasting to Excel

Reason: The content in the clipboard might not be a standard Markdown table, causing parsing failure.

Solution:

• Ensure the table code copied from the AI web page is standard Markdown (usually starts and ends with |).
• In Settings -> “Advanced”, confirm that “Enable Excel Smart Paste” is turned on.

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🎨 Styles & Formatting

1. The font after pasting is not what I want

Reason: AIDOC Station defaults to applying the “Normal” style of the current Word document.

Solution:

• Modify Word Style: Modify the font settings of the “Normal” style in Word, and the pasted content will automatically follow.
• Adjust Settings: In Settings -> “Style Mapping”, you can configure more granular mapping rules (e.g., mapping AI responses to the “Body Text” style).

2. Formulas display as LaTeX code (e.g., \frac{...})

Reason: The conversion engine failed to correctly identify the formula syntax.

Solution:

• In Settings -> “Conversion”, check “Auto-fix incompatible LaTeX syntax”.
• If the issue persists, try enabling “Auto-detect non-standard block formulas” in Settings.

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📞 Support

If the above methods cannot solve your problem, please contact us via the following ways:

• View Logs: Click the tray menu -> “View Logs” and send error.log to technical support.
• Submit Issue: Visit the GitHub repository to submit an Issue.